Most consumers are not aware that when they think that their utility bills are too high or when proposed power lines threaten the integrity of their community, the CPUC can help consumers to file a complaint, evaluate it and find resolution. As the regulatory body that oversees all California utilities, the CPUC wanted to convey elements of advocacy and transparency in this video. OneWorld Communications scripted, shot, directed and edited a 48-minute video. Typical consumer complaint stories are weaved through six chapters of high-definition video detailing the processes and protocols involved with filing and resolving a consumer complaint with the CPUC. 90,000 copies are currently being distributed across the state.